Shipping Policy
Shipping Rates
- We currently only provide shipping within Malaysia and to Singapore.
- Shipping charges for your order will be calculated and displayed during checkout.
- For other countries, kindly contact us through our Instagram (@aphro.official) for latest shipping rates and international tax applied.
| Destination | Peninsular Malaysia | East Malaysia | Singapore |
| Region |
Johor |
Sabah Sarawak |
All |
| Shipping Rate (RM) | 8 | 15-20 | 35-50 |
| Courier Company | JNT EXPRESS | JNT EXPRESS | JNT EXPRESS |
| Delivery Standards | 3-5 business days | 7-14 business days | 7-10 business days |
In-store Pickup
- We are based in Johor Bahru. Kindly contact us via our Instagram.
Processed Order
- Ready stock orders will be processed within 2 business days. Pre-ordered items will be processed within 2 business days of arrival in stock.
- You will receive an e-mail confirmation with order details. If you do not receive an e-mail, please check your spam/ junk filter or contact
us for confirmation - It you need any assistance with your order, please contact us immediately at aphroofficial@gmail.com / IG (@aphro.official).
- Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors on address details provided. If an order is returned due to an incorrect address, customer will need to take responsible on second shipment fees.
We will then arrange the second deliver once payment has received.
Delivery Status
When your order has been shipped, we will inform through E-mail include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.It you haven't received your order within 3 days of receiving your shipping confirmation email, please contact us at (@aphro.official) with your order number, and we will look into it for you.