SIZE EXCHANGE

Nubra is not allowed for exchange due to hygiene concern. 
Unless that you have received the wrong item or wrong size.

We have a 7 days return & exchange policy, which means you have 7 days after receiving your item to request a return and exchange. (**based on the delivery date provided by the courier)

To be eligible for a return and exchange, your item must be in the same condition as when you received it, unworn or unused, and in its original packaging. Product must be unused and with nubra protective films intact.

PRODUCT ISSUES

Contact us within 30 days of receiving your order for any product-related issues. (**based on the delivery date provided by the courier)

Issues caused by misuse, improper handling, or accidental damage are not covered.

 

Customer Support

Instagram: @aphro.official 
WhatsApp: +60 12-870 3327 
Requests submitted beyond the stated period will not be accepted.

 

《换货及退货政策》

尺码更换

出于卫生考虑，Nubra 产品不支持更换。除非您收到的商品与订单不符或尺码有误。

我们实行7天退换货政策，这意味着您在收到商品后有7天时间申请退换货。（**以快递公司提供的送达日期为准）

要符合退换货条件，您的商品必须与收到时状态一致，未穿过或未使用过，并处于原包装中。商品须为全新未使用状态，且胶面保护膜未撕除。

产品问题

如遇任何产品相关问题，请在收到订单后30天内联系我们。（**以快递公司提供的送达日期为准）

因 人为损坏、使用不当或保管不当 造成的问题，恕不受理。

 

客服联系方式

Instagram：@aphro.official 
WhatsApp：+60 12-870 3327 
逾期申请恕不受理。